I was recently asked about how to measure service management maturity when the maturity of individual processes is not equal
An important part of avoiding old habits is to have the tools, skills and methods in place to deal with roadblocks, barriers and other pitfalls that we may face as we move to higher levels of maturity in ITSM. Another consideration for avoiding the loss of momentum is to recognize early enough the slowing of your momentum
As I mentioned, the Service Catalog is one of the first and most important assets in any service management program. Today we are going to take a high level look at mapping IT Services to business processes
A Service Catalog is one of the first assets that an organization should build when initiating their Service Management program. After all, how can you manage services if you do not have a clear understanding what services your IT organization provides?
Design Coordination has several important objectives including (SD 2011 4.1.1): Ensure the consistent design of appropriate services, service management information systems, architectures, technology, processes, information and metrics to meet current and evolving business outcomes and requirements Coordinate all design activities across projects, changes, suppliers and support teams, and manage schedules, resources and conflicts where required Oftentimes when we work very closely to a specific operational activity we can get tunnel vision towards the both the effort and results of our activities
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